About Me
Hi, I’m Heather Juneau 
I’m a product design leader with 12+ years of experience helping teams build software that feels intuitive, solves real problems, and actually gets used. I believe great design blends insight, craft, and collaboration. Over the years, I’ve led high-impact initiatives across B2B and B2C SaaS, scaled design practices, and mentored designers while fostering strong cross-functional partnerships.
I lead with clarity, empathy, and trust, creating space for teams to solve problems their own way while staying close to the craft, whether it’s running sprints, shaping systems, or refining the details. I’m passionate about building clear, user-centered digital experiences and the collaborative, thoughtful teams that bring them to life.
Outside of work, you’ll usually find me hiking, sailing, listening to audiobooks, or spending time with family and friends.
Heather possesses outstanding communication, collaboration, problem-solving, and leadership skills — an all-around amazing contributor leading the EOS Worldwide product design team.
She has elevated our design organization by mentoring a high-performing team, shaping our product strategy through data-driven, user-centered insights, and championing scalable design systems aligned with business goals. Her impact is felt across EOS One, where her work led to improvements in onboarding, user engagement, and NPS.
Heather fosters alignment across product, engineering, and leadership, facilitates powerful design critiques, and drives meaningful UX improvements through interviews and usability testing.
She lives our Core Values — humbly confident, help first, grow or die, do the right thing, and do what you say — and exemplifies the culture we strive to build. It’s been a privilege to work alongside Heather, and I recommend her with full confidence!
Case Studies
For questions, email me at heather@juneaucreative.com.
Designing EOS One From the Ground Up
0-1 SOFTWARE: I led the end-to-end design of EOS One, a B2B SaaS platform that helps companies implement EOS® more effectively. We built the product from scratch in 18 months, focusing on clarity, usability, and long-term engagement.
AI DESIGN SPRINT: As the lead product designer on this project, I helped design an AI feature that enables users to get meaningful answers based on the data within their accounts. The goal was to integrate this capability in a way that was intuitive, trustworthy, and immediately valuable to our users.
DESIGN SYSTEM: As a product designer, I led efforts to improve the usability and consistency of our software through a well-crafted design system. This initiative focused on making the product feel intuitive for users while also improving development efficiency and design cohesion across the platform.
USER RESEARCH: To better understand how to drive engagement, team adoption, and long-term retention, we created a Customer Advisory Board, conducted in-depth 1:1 interviews with active users, and ran targeted surveys across our customer base. Our goal was to learn what a “healthy” user looks like, why users subscribe and invite teammates, what challenges they face, and what features would encourage deeper expansion within their organization.
MOBILE APP: As the lead product designer, I created a personalized onboarding flow and profile experience for a mobile app that connects parents with babysitters. The goal was to make it easy for users to share preferences and surface compatible matches based on values, lifestyle, and availability. I focused on designing a seamless, user-friendly experience that built trust from the start, while also crafting a profile summary that made key details quick to scan and compare.
Recommendations
Working with Heather on the EOS One software was one of the most rewarding parts of my time there. As our design leader, she brought deep product design expertise and a calm, thoughtful energy that elevated every project and interaction, both inside the company and with our users.
She built a collaborative and creative team culture, mentoring her designers with care and helping them grow while consistently delivering high-quality work. She also had a rare ability to connect the dots between design, product strategy, and the actual needs of our users.
One of my favorite things we collaborated on was a series of customer webinars. Heather's presence in those sessions was incredible—engaging, empathetic, and always able to translate complex design decisions into clear, meaningful value for the end user. Watching her interact directly with customers reminded me how well she understands people and genuinely cares about their experience.
She consistently advocated for scalable, user-centered design processes and brought thoughtful structure to every cross-functional collaboration. Her leadership and care contributed to so much of EOS One’s success—visually, functionally, and culturally.
Any team would be incredibly fortunate to have her guiding their product design efforts; she's a true leader!
I worked with Heather on the EOS One team, where Heather was responsible for the UX/UI of EOS One.
Being on the support team, we hear about all of the pain points and issues of the product, but the one thing we ALWAYS heard was how much people LOVE the UX/UI that Heather and team were responsible for. Even when things weren't working quite right, people went out of their way to describe how much they loved the interface, a testament to Heather!
Heather also partnered with the CS team in a way that I've never experienced with other members of a product team. She would continually reach out to customers and tap on the CS team for insight to see where improvements could be made. She was never above jumping on a call with a customer to understand how to make their experience even 1% better.
I can't recommend Heather enough! She WILL continue to be a difference maker on any team.
Collaborating with Heather was one of the true highlights of my time at EOS One. As our Product Design Lead, Heather brought an unwavering commitment to the user experience, and you could see it not just in her designs but in the thoughtful way she approached every decision. She’s a true customer advocate, always centering real user needs while balancing tight timelines and evolving requirements with grace.
Heather has this rare blend of creative excellence and deep emotional intelligence. She’s not just talented, she’s intentional, collaborative, and kind. No matter the pressure, she showed up ready to problem-solve, iterate, and push designs forward until they felt just right for the people we were building for.
Beyond her design work, I was consistently inspired by her leadership. Heather created space for her team to shine, letting junior designers lead, share ideas, and work directly with POs without micromanaging. That trust and empowerment didn’t go unnoticed, and it made our cross-functional work that much more rewarding.
I feel lucky to have worked alongside someone as skilled and as heart-centered as Heather. She makes every product better and every team stronger.
I have had the good fortune to work with Heather throughout her tenure at Budco, Dialog Direct, and Qualfon. During that time, we worked together on numerous projects and initiatives where I found her to be the consummate professional and team player.
Undoubtedly, the most significant project we worked on together was building and implementing the user experience for the organization's core web application product. Heather was a driving force in laying out each of the different users' journeys and designing the corresponding wireframes to support those journeys. She achieved this by working closely with the stakeholders to understand the business needs and to solicit regular feedback to ensure the delivery of the right solution. During these many working sessions with the business she was flexible, responsive, and dedicated. She consistently offered creative ways to address UX challenges by keeping the end user at the forefront of the overall experience. Heather would be an asset to any team lucky enough to have her on board and I am grateful I was able to work with her for so many years.
I had the pleasure of working alongside Heather while she led UI/UX and product design for our software platform. Heather demonstrated on an ongoing basis her passion getting things right and consistent improvement. She was always eager for feedback and to go one step further to positively impact the product and our users.
Heather brought a thoughtful, user-centered approach to every design decision. Her own deep understanding helped translate EOS tools and processes into intuitive, easy-to-navigate tools that expanded our reach to thousands of previously EOS-unaware users. She showed up as a true collaborator- always open to feedback from across the organization.
Heather is a skilled designer and a strong partner in cross-functional settings. I’d gladly work with her again and recommend her to any team looking for a talented, thoughtful UX leader.
Heather led our EOS One product design team with a perfect blend of clarity and creativity, making her an absolute pleasure to work with.
What made Heather exceptional was how she embodied our Core Values while building a design culture focused on real results. She mentored her team with humble confidence, always pushing for growth while keeping things simple and actionable. Her approach to user-centered design wasn't just methodology but about genuinely helping users get what they want from our product.
Heather implemented scalable design processes that actually worked. No complexity, no fluff—just practical systems that aligned user needs with business goals. Through user interviews and usability testing, she uncovered insights that translated directly into improved functionality and better user experiences. The results spoke for themselves: increased user engagement, more efficient onboarding, and higher NPS scores.
As a collaborator, Heather got stuff done. She facilitated design critiques and workshops that brought together product managers, engineers, and leadership, creating real alignment without corporate nonsense. Her ability to translate design vision into executable requirements made her an invaluable partner in driving our product forward.
Beyond her technical skills, Heather brought something special to our team—she was a true Core Values fit who fostered an environment where people could grow, create, and deliver their best work. She helped first, always did the right thing, and consistently delivered on her commitments.
Any company looking for a Product Design Lead or Manager would be fortunate to have Heather. She brings the rare combination of strategic thinking, creative problem-solving, and genuine leadership that creates real impact.
I've had the privilege of working alongside Heather for over a decade, first at Dialog Direct, and more recently at EOS Worldwide, where she has excelled as a Product Design Lead. Her design talent is matched only by her ability to bring clarity, beauty, and usability to every product she touches.
Heather has a remarkable eye for design. She doesn't just make apps look good, she makes them feel intuitive and engaging for users. Whether she's leading a full design system or iterating on small UX improvements, her work consistently elevates the user experience in ways that drive real results.
Beyond her technical and creative skills, she's an incredible teammate, collaborative, thoughtful, and always willing to dive into complex problems to find elegant solutions. Any team would be lucky to have her, and I’m grateful to have learned and grown alongside her over the years.
Heather is a rockstar product designer. The successful launch and adoption of EOS One can be attributed to her influence of the look and feel of the application. While leading the EOS One software, I was privy to weekly if not daily compliments coming in praising the simple, intuitive design that allowed for the improved adoption of EOS. As a member of my team, Heather was a consistent voice for the customer, having led our Customer Advisory Board, and strong partner to our developers to find outcomes that would make sense for everyone. Her ability to collaborate as well as lead her team meant I could trust the right decisions were being made and focus on removing other blockers across our teams. Heather was a great team member and I would hire again given the opportunity.
I had the pleasure of working alongside Heather at EOS Worldwide, and even from the video production side of the business, it was clear: Heather is a game-changer.
She’s a rare mix of creative and strategic—someone who can lead a design team with clarity, drive results with data, and still be one of the most approachable, collaborative people in the room. Heather built out a full-scale user research program, interviewed thousands of customers, and translated that feedback into design decisions that actually moved the needle—boosting customer satisfaction, improving team workflows, and helping the product truly serve its users.
What stood out most to me was her ability to bring order to chaos. She made complex problems feel solvable and turned user feedback into intuitive, polished experiences. And through it all, she was just awesome to work with—always upbeat, helpful, and focused on making things better.
If you’re hiring a product design leader who knows how to build great experiences and great teams, talk to Heather. She’ll make your product smarter, your users happier, and your team stronger.
Heather is one of the most reliable and skilled design leads I’ve had the chance to work with. Over the past two years, we collaborated closely on our product, and she consistently brought a strong mix of design expertise, product thinking, and user focus to everything she did.
She’s deeply committed to creating meaningful user experiences and always looking for ways to improve the product. I saw her manage feedback from engineers, PMs, stakeholders, and users—often all at once—and she was always able to bring clarity and direction to the team.
Heather is highly collaborative, quick to adapt, and able to work effectively under pressure. Whether we were up against tight deadlines or exploring new ideas, she was always focused, thoughtful, and ready to contribute wherever needed.
She’s also just a great person to work with! Everyone loves her and loves working with her. She is positive, team-oriented, and generous with her knowledge. She was always available to help me whenever I needed it. I learned a lot from her, and I know any team would greatly benefit from having her on board!
Working with Heather was genuinely one of the highlights of my time on the team. I’ve seen firsthand how she blends thoughtful creativity with an open, collaborative spirit that lifts everyone around her. Heather’s approach to product design is grounded in clarity, intuition, and empathy. She has a knack for untangling complex problems and shaping them into elegant, user-friendly solutions. What’s more, she brings true enthusiasm to the process. She takes such pride in her work, is always willing to make it better, and is always a joy to collaborate with.
One thing that really stands out about Heather is the energy she brings into every room. Whether it’s a quick sync or a longer working session, she manages to make the work feel lighter and more exciting just by being herself. Her style is refreshingly humble, and her openness to feedback makes her designs not only strong but enduring.
I’d work with Heather again in a heartbeat if I could, and I can’t recommend her enough to any team lucky enough to have her.
Heather Juneau is one of those rare teammates who makes everything feel a little more possible. I had the privilege of working with her both as a peer and later very briefly as her manager, and throughout it all, she brought patience, thoughtfulness, and a user-first mindset to every challenge. She’s a talented designer with a quiet tenacity and is someone who is easy to collaborate with, but never afraid to speak up when it matters. She took real initiative in user research, always centering the people we were building for and eager to talk to as many end users as she could.
Heather has a way of consistently moving the work forward without needing to be front and center and will continue to bring up design items that she knows are important, not only from her deep experience, but also from data driven research.
One of my favorite memories is working side by side with Heather in the lead-up to the product launch of EOS One. We were in the thick of it and rapidly iterating, navigating design-to-dev handoffs, and solving problems on the fly. We were truly in it together alongside the engineering team.
Heather was the secret weapon behind so much of the success of EOS One: steady, driven, and always focused on how she could help. I’d jump at the chance to work with her again.
I have had the pleasure of working with Heather for a number of years in different capacities. When I had the opportunity to build a team of only the best software professionals in the industry, I knew Heather had to be on that team. Her ability to keep the end user in mind in her design process, along with her relentless attention to detail make her the best choice for anybody looking for a world class UI/UX designer, or product designer. Her leadership qualities clearly stand out among many others I have worked with in these spaces. I'm looking forward to the day I can have Heather working with one of my teams again!
Heather is one of those rare team members who truly makes collaboration seamless and enjoyable.
She brings a thoughtful and intentional approach to every project, carefully considering how to design features that not only delight users but also make development easier and more efficient.
She’s incredibly knowledgeable and always willing to lend a helping hand, and her kindness and warmth make every interaction feel effortless. On top of that, her quick turnaround and attention to detail are simply outstanding.
Any team would be lucky to have her expertise and positive energy!
Design Samples
While the primary focus of my portfolio is showcasing case studies from my work as a Product Design Lead, I've also included a selection of logo, print, and website design projects that highlight my range in visual design and brand work.
View Design Samples: Website/Software | Print | Logos
Certifications
- Product Analytics Micro Certification – Product School (2023)
- Product Management & Strategy – The Wharton School (2024)
- AI Product Management – Pendo.io (2025)
- Product-Led Certification – Pendo.io (2025)
- UI/UX Design Course 2025: Figma + AI – Udemy (2025)
- Using AI in the UX Design Process – LinkedIn Learning (2025)
- Scrum Master Certified – SCRUMstudy (2017)